Return & Refund Policy

Return & Refund Policy – EIT Enterprise | Packaging Supplies Wholesaler

At EIT Enterprise | Packaging Supplies Wholesaler, we aim to provide high-quality packaging materials and reliable service. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

1. General Policy

Due to the nature of packaging materials and bulk orders, returns are accepted only under specific conditions as outlined below.

2. Eligibility for Returns

Returns may be accepted only if:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, in original condition, and in original packaging

Customers must provide clear photos or videos as proof of the issue.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or specially manufactured products
• Used or partially used materials
• Products damaged due to improper handling or storage after delivery
• Bulk orders once accepted without inspection

4. Return Process

To request a return:

• Contact us at sales@eitenterprise.com within 48 hours of delivery
• Provide order details and supporting images/videos
• Our team will review the request and respond within a reasonable timeframe

Returns must not be sent without prior approval.

5. Refund Policy

• Refunds will be processed only after inspection and approval of the returned product
• Approved refunds may be issued via the original payment method or mutually agreed method
• Processing time may vary depending on payment provider and banking timelines

6. Replacement Policy

In cases of damaged or incorrect products, we may offer:

• Replacement of the product
• Partial refund
• Full refund (if replacement is not feasible)

The resolution will depend on the nature of the issue.

7. Shipping Costs

• Return shipping costs may be covered by EIT Enterprise | Packaging Supplies Wholesaler only in cases of defective or incorrect products
• In all other cases, return shipping (if approved) will be the responsibility of the customer

8. Order Cancellation

• Orders may be canceled only before they are processed or dispatched
• Once dispatched, cancellation is not possible

9. Inspection on Delivery

Customers are strongly advised to inspect goods at the time of delivery. Any issues should be reported immediately or within 48 hours.

10. Contact Information

EIT Enterprise | Packaging Supplies Wholesaler

• Corporate Office: South Elgin, Illinois, USA
• Email: sales@eitenterprise.com
• Phone: +1 (510) 518-7740

EIT Enterprise | Packaging Supplies Wholesaler reserves the right to make the final decision on all return and refund requests.

By placing an order with us, you agree to this Return & Refund Policy.